ICI Development Group Financial Services

Payments & Collections for ICI Architecture Studio &

APG Alderley Property Group

Changes to our collection processes & Partners from the 1st April 2024.

We are continually looking at ways to enhance our client experience and have now partnered with Darcey Quigley & Co to operate our collections and credit control operations.

DQ & Co are a multi award winning credit control provider regulated by the Chartered Institute for collection management and are ISO accredited.

DQ & Co will look after all of our collections and credit operations across our group including processing purchase orders from our suppliers.

Changes we have made.

Important information you need to know.

Card Processing Fees 1.5%

Due to increasing operational costs we now charge a 1.5% card processing fee on all credit and debit card transactions.

We continue to accept AMEX and Loyalty Credit Card Schemes (John Lewis, Waitrose & Sainsburys)

Payments made by BACS transfer continue to be FREE of charge.

When making payments by BACS transfer please ensure you enter the reference number on your invoice.

Communication is Key

If you’re in financial difficulty, or worried about making a payment, we may be able to offer you support.

We’ll consider your individual circumstances and try to find a solution that works for you and finds the right outcome for your needs.

Its important to get in touch with us early as possible.

ICI Development Group charges late payment surcharges and daily interest on over due balances as well as following other industry guidance practices.

Security Measurements

IMPORTANT:

Your Security is important to us.

Please note our Bank Details will never change.

Want to double check our details for peace of mind?

Call 01260 602 005 or email:

Payments@icidevelopmentgroup.com

Your Questions Answered.

You can find answers to our most common questions on our website.

Why is our planning application delayed?

Local Authorities have experienced significant increases in planning applications both during and after the pandemic. Due to rapid increases in demands for services and staff illness, it is placing the process under strain which is causing in some counties significant delays. Some local authorities are experiencing minor delays others are experiencing major delays of up to 9-12 months.
Are we entitled to a refund?

ICI Architecture Studio fees and planning application fees are strictly non-refundable in accordance with our terms of service. Local Authorities can refund planning application fees if they exceed over 26 weeks for a decision notice to be produced. This is assessed on an individual basis.
Which Local Authorities are experiencing significant delays?

Some local authorities have managed to weather the storm much better than others. The ones that we are aware of significant delays include: - Cheshire East Council - Stafford Borough Council - SMDC - Newcastle under Lyme Council - Wirral Council Minor Delays (2-3 week delays) - Birmingham City Council - Worcestershire and Bromsgrove Council
The cost of materials is rising is their anything that we can do?

Unfortunately Not - Material costs are dictated by the free markets and external factors including inflationary pressures and levels of supply and demand. Whilst we can't predict the future we would hope that prices were starting to stabilise or come down soon.
How long can local authorities extend planning applications?

Planning applications can be extended by up to 26 weeks to reach a decision. Whilst most aim for the 8-12 week target.
The local authority have asked for an extension of time - Do I have to agree to it?

Local authorities may ask for an extension of time to determine your planning application. Whilst you do not have to accept to agree to an extension of time it may result in you receiving a planning refusal notice. Your next steps would then be to either review options and the feedback and resubmit back to the local authority or appeal through the planning inspectorates.
What is a planning inspectorate?

A planning inspectorate is an organisation independent of the local authority. They are there to help with planning appeals and to assess that the planning application has been treated fairly and in accordance with the rules and regulations. You are eligible to appeal your application once through the planning inspectorates. The cost of submitting an appeal to the planning inspectorates is free of charge except for agency and consultancy fees.
I would like to withdraw our project or make alterations to our project?

Withdrawing your project: You can withdraw your project free of charge and resubmit at a later date within 12 months of the original decision date. After this time period, you will be charged a new application fee. Making alterations to your project: You can still make minor adjustments and alterations to your project whilst it is still live.
What is a Prior Notification Application?

A prior notification application is similar to certificate of lawful consent. The main difference with this application is that it is determined based on the opinions of your neighbours and the public. If any objection is received the application is automatically refused without exception. There is a limited set of eligibility criteria for submitting prior notification applications and therefore are not suitable for all projects. The determination period for these types of applications is 3-4 weeks as opposed to 8-12 weeks + with the traditional planning process.